Frequently Asked Questions

What does SharkNinja sell?

Our catalogue includes Shark and Ninja home-care, kitchen, beverage, outdoor-cooking, frozen-treat, beauty, air-quality, and related accessory products.

How long does delivery take?

Orders normally need 1–2 business days for processing, followed by an estimated 4–6 business days in transit.

Can I return or exchange an item?

Eligible new, unused items and items with damage, defects, shipment errors, missing parts, or material description issues may be requested for return or exchange within 30 days after delivery. Approval is required before mailing.

Is a return label provided?

Yes. A free prepaid return label is included in the parcel, and we can assist if it is missing.

When is a refund started?

Once an eligible return is received and approved, the refund is processed or initiated to the original payment method within 10 days. Financial institutions may take additional time.

How can I get help?

Please use Contact Us for order, product, payment, privacy, tracking, return, or exchange questions.